Privacy Policy
Advanced Comfort Solutions
Effective date: July 2, 2026
This Privacy Policy describes how Advanced Comfort Solutions, LLC ("Advanced Comfort Solutions," "we," "us," or "our") collects, uses, and protects your information when you visit our website, contact us, schedule service, or receive heating, cooling, and related services from us.
1. Information We Collect
We collect information you provide directly to us, including:
- Contact details, such as your name, phone number, email address, and service address
- Service information, such as the equipment in your home, service history, project details, estimates, and photographs of completed work
- Payment information, which is collected and processed by our payment providers; we do not store full card numbers
- Communication records, such as emails, text messages, call notes, and appointment requests
- Reviews and feedback you choose to share with us
When you visit our website, we and our service providers may automatically collect standard usage information, such as your browser type, pages viewed, and general location, through cookies and similar technologies.
2. How We Use Your Information
We use your information to:
- Schedule, perform, and follow up on service visits
- Prepare and send estimates, invoices, and service records
- Respond to your questions and requests
- Send appointment confirmations, reminders, and service updates
- Follow up on open estimates and completed work
- Send marketing or promotional communications, only where permitted and with your consent where required
- Improve our services, website, and customer experience
- Comply with legal, tax, insurance, and safety obligations
3. Text Messaging (SMS)
If you provide your mobile number and agree to receive text messages from us, we may send you messages about appointments, estimates, service updates, and follow-ups related to your service.
- Message frequency varies based on your service activity
- Message and data rates may apply
- You can opt out at any time by replying STOP to any message
- You can get help by replying HELP or by contacting us using the information at the end of this policy
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be sold or shared with any third parties. Information may be shared with vendors and service providers only to the extent necessary to deliver the messages and services you have requested, such as our messaging platform provider.
4. How We Share Information
We do not sell your personal information. We share information only:
- With service providers who help us operate our business, such as scheduling and field service software, payment processors, messaging and email providers, and website hosting, and only as needed to perform those services
- With subcontractors or technicians involved in performing your service
- When required by law, regulation, legal process, or to protect our legal rights
- In connection with a sale, merger, or transfer of all or part of our business, in which case this policy will continue to apply to your information
5. Cookies and Analytics
Our website may use cookies and analytics tools to understand how visitors use the site and to improve it. You can control cookies through your browser settings. Disabling cookies may affect some site features.
6. Data Retention
We keep your information for as long as needed to provide services, maintain accurate business and warranty records, meet legal and tax obligations, and resolve disputes. When information is no longer needed, we delete it or de-identify it.
7. How We Protect Your Information
We use reasonable administrative, technical, and physical safeguards designed to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Your Choices and Rights
- You may opt out of marketing emails by using the unsubscribe link in any marketing email
- You may opt out of text messages by replying STOP at any time
- You may request access to, correction of, or deletion of your personal information by contacting us using the information below; we will respond as required by applicable law
- Depending on where you live, you may have additional privacy rights under your state's law
Opting out of marketing communications does not affect messages we need to send about your active service, such as appointment confirmations.
9. Children's Privacy
Our services and website are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, contact us and we will delete it.
10. Third-Party Links
Our website may link to third-party sites, such as review platforms or social media. Those sites have their own privacy practices, and this policy does not apply to them.
11. Changes to This Policy
We may update this policy from time to time. The current version will always be posted on this page with its effective date. Material changes will be reflected by an updated effective date.
12. Contact Us
Advanced Comfort Solutions
7790 Highway 109 N, Lebanon, TN 37087
Phone: 615-549-0201
Email: Noah@advancedcomfortsolutions.com